Patient Guide
Here’s what to expect
Prior to Surgery
- Expect a pre-operative phone call by one of our nurses 24-48 hours prior to your surgery date where you will be given an arrival time.
- The nurse will also review past medical history, medications, and allergies.
- Also expect a phone call from our financial department to discuss financial responsibility.
- If you have any questions or would like to reach out to anyone regarding your financial responsibility, please contact our billing department at 860.667.9542
Day of Surgery
- Allow approximately 1 ½ – 2 hours for your stay at the center.
- 1 hour is needed to prepare you for surgery.
- 45 minutes are needed to perform the surgery.
- 15 minutes will be spent in the post-op area.
- You will be offered a snack and beverage once in the recovery area.
Please be aware these times are estimated. Surgery can sometimes take longer than scheduled, which can result in delays.
Day After Surgery
- A follow up appointment with your Doctor at their office.
- A nurse from our facility (RHSC) will contact you by phone.
You will receive an email with a survey regarding your care at our facility. Your feedback is important to us and helps us to identify areas of improvement and also acknowledge staff and processes that are working well!
Policies and Procedures
Notice of Ownership
The partners listed below make up the partnership of Stamford ASC. An interest in the center enables them to have a voice in the administrative and medical policy of this healthcare institution. This involvement helps to ensure the finest quality surgical care for their patients.
You have the right to choose the provider of your healthcare services.
Thomas Beggins MD
Ari Brandsdorfer MD
Greg Budoff MD
Martin Edwards MD
Geoffrey Emerick MD
Rajyalakshmi Mulukutla MD
Tavish Nanda, MD
Jessica Olayanju MD
Susel Oropesa MD
Mary Gina Ratchford MD
Noam Rudnick MD
Martin Seremet MD
Alan Solinsky MD
Scott Walter MD
Patient Rights & Responsibilities
As a state licensed outpatient surgery center and in accordance with State and Federal regulations, the Rocky Hill Surgery Center ensures all patients are properly informed on the following information, prior to their scheduled surgical procedure.
PATIENT RIGHTS
- Considerate, dignified, and respectful care in a safe, comfortable environment.
- Personal privacy and confidentiality.
- Be free from all forms of abuse or harassment.
- Know the names of health care providers and their role in your care.
- Treatment by compassionate, skilled, qualified health professionals.
- Be informed about and participate in your care and treatment plans.
- Make informed decisions.
- Timely information regarding facility policy that may limit its ability to implement a legally valid advance directive.
- Refuse treatment as allowed by laws.
- Be free from any act of discrimination or reprisal.
- Evaluation, service and/or referral as indicated by the urgency of the case.
- To be transferred to another facility when medically necessary with explanation concerning this need, its risks and alternatives, as well as acceptance by the institution of transfer in advance of such transfer.
- The right to consent or decline to participate in proposed research studies or human experimentation affecting care or treatment.
- Be free of all forms of abuse or harassment.
- Review and obtain copies of your medical records.
- Receive treatment in an environment that is sensitive to your beliefs, values and culture.
- Be informed about the care you will need after discharge.
- The right to know your physician may have ownership in the center.
- The right to file a verbal and/or written grievance as outlined in the Grievance Policy.
PATIENT RESPONSIBILITIES
- Give us complete information about your medical history, including any medications you may be taking.
- Tell us what you need. If you do not understand your care plan, ask questions.
- Be part of your care.
- To follow up on your doctor’s instruction, take medication when prescribed, to make follow-up appointments as directed, and ask questions concerning your own health care as necessary.
- To fully participate in decisions involving your own health care and to accept the consequences of these decisions if complications occur.
- If you are not satisfied with your care, please tell us how we can improve.
- Be considerate of the rights of other patients, families, and facility personnel.
- Give us any insurance information we need to help get your bill paid and fulfill financial obligations to the Center.
Discrimination Policy
The facility does not discriminate, exclude people, or treat them differently on the basis of race, color, national origin, age, disability, or sex.
The facility provides free aids and services for disabilities as follows:
- Qualified sign language interpreters
- Written information in other formats (large print, electronic formats, etc)
The Center provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
ATTENTION: Language assistance services, free of charge, are available to you. Call (888) 808-9008.
ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al (888) 808-9008.
ATENÇÃO: Se fala português, encontram-se disponíveis serviços linguísticos, grátis. Ligue para (888) 808-9008.
Patients who believe that the facility has failed to provide these services may file a complaint with the either in person or
by mail, fax or email. (See Grievance Procedure)
Patients can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights.
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/
GRIEVANCE PROCEDURE
Please contact the following with any concerns or complaints related to your experience at the surgery center. Complaints are reviewed and acted upon as they are received.
Administrator:
Rocky Hill Surgery Center
1111 Cromwell Ave Bld #1
Rocky Hill, Ct. 06067
860-407-5080
The patient, family member, and visitor to the facility may contact the following if not satisfied with the outcome of their complaint:
Connecticut Department of Public Health
410 Capitol Avenue
Hartford, CT 06134-0308
1.800.509.7400
TTY 860.509.7179
Medicare Ombudsman
1-800-633-42273
www.medicare.gov/claims-and-appeals/index.html
AAAHC 847-853-6060
Rocky Hill Surgery Center
LIMITED ENGLISH PROFICIENCY LANGUAGE SERVICES ATTENTION: If English is not your primary language, free language services are available to you. Appropriate auxiliary aids and services to provide information in accessible formats are also available free of charge. Call 1-(888) 808-9008 or speak to the surgery center Administrator.
Spanish
SERVICIOS DE IDIOMAS PARA PERSONAS CON DOMINIO LIMITADO DEL INGLÉS:
Atención: Si habla español, los servicios de idioma gratuitos están disponibles para usted. También están disponibles de forma gratuita ayudas y servicios auxiliares apropiados para proporcionar información en formatos accesibles. Llame al 1-(888) 808-9008 o hable con el administrador del centro quirúrgico.
Portuguese
ATENÇÃO — SERVIÇOS LINGUÍSTICOS PARA PESSOAS COM PROFICIÊNCIA LIMITADA EM INGLÊS:
Atenção: se você fala português, temos serviços linguísticos gratuitos disponíveis para você. Também estão disponíveis, sem custo, assistência e serviços auxiliares adequados para fornecer informações em formatos acessíveis. Ligue para 1-(888) 808-9008 ou fale com a administração do centro cirúrgico.
Polish
UWAGA: USŁUGI JĘZYKOWE DLA OSÓB Z OGRANICZONĄ ZNAJOMOŚCIĄ JĘZYKA ANGIELSKIEGO:
Uwaga: jeśli mówi Pan(i) po polsku, może Pan(i) skorzystać z bezpłatnych usług językowych. Bezpłatnie udostępniamy również odpowiednie materiały i usługi pomocnicze do udzielania informacji w przystępnych formatach. Prosimy zadzwonić pod numer 1-(888) 808-9008 lub porozmawiać z administratorem centrum chirurgicznego.
Italian
ATTENZIONE SERVIZI LINGUISTICI PER PERSONE CON CONOSCENZA LIMITATA DELL’INGLESE:
Attenzione: se parlate italiano, sono disponibili servizi linguistici gratuiti. Sono inoltre disponibili gratuitamente ausili e servizi adeguati per fornire informazioni in formati accessibili. Chiamate il numero 1-(888) 808-9008 o rivolgetevi all’amministratore del centro chirurgico.
Russian
ВНИМАНИЕ! ЯЗЫКОВЫЕ УСЛУГИ ДЛЯ ЛЮДЕЙ С ОГРАНИЧЕННЫМ ЗНАНИЕМ АНГЛИЙСКОГО ЯЗЫКА
Внимание! Если вы используете русский язык, вам доступны бесплатные языковые услуги. Соответствующие вспомогательные средства и услуги для получения информации в доступной форме также предоставляются бесплатно. Позвоните по номеру 1-(888) 808-9008 или обратитесь к администратору хирургического центра.
Cantonese (Chinese Traditional)
有限英語能力語言服務通知:
請注意:如果您說廣東話,您可以獲得免費的語言服務。還可以免費獲得適當的輔助工具和服務,以便於查閱的形式提供資訊。請致電 1-(888) 808-9008)或與手術中心管理員聯絡。
Arabic
خدمات لغوية للأشخاص ذوي كفاءة الانتباه المحدودة في اللغة الانجليزية:
تنبيه: إذا كنت تتحدث العربية، تتوفر لك خدمات لغوية مجانية. كما تتوفر المساعِدات والخدمات الإضافية المناسبة لتوفير المعلومات بتنسيقات يسهل الوصول إليها مجانًا. اتصل بالرقم 1-(888) 808-9008 أو تحدث إلى مدير مركز العمليات الجراحية.
French Creole
SÈVIS LANG AK KONPETANS LIMITE NAN ANGLE ATANSYON:
ATANSYON: Si w pale Ayisyen, gen sèvis lang gratis ki disponib pou ou. Èd ak sèvis oksilyè ki apwopriye pou bay enfòmasyon nan fòma ki aksesib yo disponib tou gratis. Rele 1-(888) 808-9008 oswa pale ak Administratè sant operasyon an.
Mandarin
为英语能力有限的患者提供语言服务提醒:
注意:如果您说中文,我们可为您提供免费的语言服务。 此外,我们还免费提供适当的辅助工具和服务,确保您以无障碍的方式获得信息。请致电1-(888) 808-9008或与手术中心管理员联系。
Vietnamese
LƯU Ý VỀ DỊCH VỤ NGÔN NGỮ CHO NGƯỜI CÓ TRÌNH ĐỘ TIẾNG ANH HẠN CHẾ:
Chú ý: Nếu quý vị nói tiếng Việt, quý vị sẽ được cung cấp dịch vụ ngôn ngữ miễn phí. Các dịch vụ và công cụ hỗ trợ phù hợp để cung cấp thông tin dưới định dạng cho người có nhu cầu đặc biệt cũng được cung cấp miễn phí. Xin gọi số 1-(888) 808-9008 hoặc nói chuyện với Quản trị viên Trung tâm phẫu thuật.
Korean
영어 구사 능력이 제한적인 경우 언어 서비스 관련 주의 사항:
주의: [언어 입력]를 구사하는 경우, 무료 언어 서비스를 이용하실 수 있습니다. 장애인도 정보를 이용할 수 있도록 적절한 보조 도구 및 서비스도 무료로 제공됩니다. 1-(888) 808-9008전화하거나 수술 센터 관리자에게 문의하시기 바랍니다.
French
SERVICES LINGUISTIQUES POUR LES PERSONNES AYANT UNE MAÎTRISE LIMITÉE DE L’ANGLAIS :
Avertissement : si vous parlez français, des services linguistiques gratuits sont à votre disposition. Des aides et des services auxiliaires appropriés sont là pour vous fournir des informations dans des formats accessibles, également disponibles gratuitement. Appelez le 1-(888) 808-9008 ou parlez-en à l’administrateur du centre chirurgical.
Urdu
انگریزی میں محدود مہارت کے لیے زبان کی خدمات متوجہ ہوں:
توجہ فرمائیں: اگر آپ اردو زبان بولتے ہیں، تو آپ کے لیے زبان کی خدمات مفت دستیاب ہیں۔ قابل رسائی فارمیٹس میں معلومات فراہم کرنے کے لیے مناسب معاون امداد اور خدمات بھی مفت دستیاب ہیں-1-(888) 808-9008 پر کال کریں یا سرجری سینٹر کے منتظم سے بات کریں۔
Farsi
اطلاعیه خدمات زبانی برای افرادی که به زبان انگلیسی مسلط نیستند:
توجه: اگر به زبان فارسی صحبت میکنید، خدمات زبانی رایگان برای شما در دسترس است. ابزارها و خدمات کمکی مناسب برای ارائه اطلاعات در قالبهای قابلدسترس نیز به صورت رایگان در دسترس هستند. با شماره 1-(888) 808-9008 تماس بگیرید یا با مدیر مرکز جراحی صحبت کنید.
Lao
ການບໍລິການດ້ານພາສາ ຄວາມຊຳນານພາສາອັງກິດທີ່ຈຳກັດ ໂປດຊາບ:
ໂປດຊາບ: ຖ້າທ່ານເວົ້າພາສາພາສາລາວ, ການບໍລິການດ້ານພາສາຟຣີແມ່ນມີໃຫ້ແກ່ທ່ານ. ການຊ່ວຍເຫຼືອ ແລະ ການບໍລິການທີ່ເຫມາະສົມເພື່ອໃຫ້ຂໍ້ມູນໃນຮູບແບບທີ່ສາມາດເຂົ້າເຖິງໄດ້ຍັງສາມາດມີໃຫ້ໂດຍບໍ່ ເສຍຄ່າໃດໆ. ໂທຫາ 1-(888) 808-9008 ຫຼື ລົມກັບຜູ້ຄຸ້ມຄອງສູນຜ່າຕັດ.
Bengali
ইংরেজির সীমিত দক্ষতা ক্ষেত্রে ভাষা পরিষেবা সংক্রান্ত সতর্কতা:
সতর্কতা: আপনি যদি বাংলা ভাষা ভাষায় কথা বলেন, তাহলে আপনি বিনামূল্যে ভাষা সংক্রান্ত পরিষেবা পাবেন। সহজবোধ্য ফরম্যাটে তথ্য প্রদানের জন্য প্রয়োজনীয় সহায়ক উপকরণ ও পরিষেবাও বিনামূল্যে পাওয়া যাবে। 1-(888) 808-9008 এ কল করুন বা সার্জারি সেন্টারের প্রশাসকের সাথে কথা বলুন।
Greek
ΠΡΟΣΟΧΗ ΓΙΑ ΤΙΣ ΓΛΩΣΣΙΚΕΣ ΥΠΗΡΕΣΙΕΣ ΓΙΑ ΑΤΟΜΑ ΜΕ ΠΕΡΙΟΡΙΣΜΕΝΗ ΓΝΩΣΗ ΤΗΣ ΑΓΓΛΙΚΗΣ ΓΛΩΣΣΑΣ:
Προσοχή: Εάν ομιλείτε ελληνική γλώσσα, έχετε δωρεάν πρόσβαση σε γλωσσικές υπηρεσίες. Διατίθενται επίσης δωρεάν κατάλληλα βοηθήματα και υπηρεσίες για την παροχή πληροφοριών σε προσβάσιμες μορφές. Καλέστε το 1-(888) 808-9008 ή απευθυνθείτε στον διαχειριστή της χειρουργικής μονάδας.
Hindi
ध्यान दें, अंग्रेज़ी की सीमित प्रवीणता रखने वालों के लिए भाषा सेवाएँ:
ध्यान दें: अगर आप [भाषा डालें] बोलते हैं, तो आपके लिए निःशुल्क भाषा सेवाएँ उपलब्ध हैं। सुलभ प्रारूपों में जानकारी देने के लिए उपयुक्त सहायता साधन और सेवाएँ भी निःशुल्क उपलब्ध हैं1-(888) 808-9008 पर कॉल करें या फिर सर्जरी सेंटर के व्यवस्थापक से बात करें।
Advance Directives
The facility will always attempt to resuscitate a patient and transfer that patient to a hospital in the event their condition deteriorates. The center will make every reasonable attempt to obtain and file in the patient’s medical record copies of the following existing documents:
- Appointment of a Health Care Representative
- Living Will and Health Care Instructions
- Documentation of Anatomical Gift
- Conservator of the Person for My Future Incapacity.
If an emergency transfer did occur, all chart information would be copied and sent with the patient to the hospital, including the patient’s information regarding Advance Directives, if given to the facility by the patient on admission.
RHSC Notice of Privacy Practices
Medical Records Release Authorization