When you have surgery at Rocky Hill Surgery Center, you [or your insurance company] will receive bills for the following types of services:

  • The Facility (which is us)
  • Your Surgeon
  • Anesthesia
  • Laboratory – should your surgeon send any specimens out to a lab for further testing

Our facility will notify you ahead of time should you be responsible for any co-pays, deductibles, or premium charges. We accept all major credit cards as well as check and cash. We do expect payment on the day of surgery.

Should you request a payment arrangement or have questions regarding your responsibility for the Facility charge, please contact our billing department at 860-667-9542. Our billing company is Constitution Billing and Financial Services (CBFS).

Anesthesia will be billed by Integrated Anesthesia Associates and their billing department can be reached at 860-282-4034.

Any questions regarding the surgeon’s fee should be directed to their office.

Arabic: 860-785-6651 لمناقشة فاتورتك أو إجراء ترتيبات الدفع بلغتك، يُرجى الاتصال بالرقم

Spanish: Para discutir su factura o realizar acuerdos de pago en su propio idioma, llame al 860-785-6651.

French: Pour vous entretenir au sujet de votre facture ou prendre des dispositions pour le paiement dans votre propre langue, veuillez appeler le 860-785-6651.

Italian: Per discutere in merito alla bolletta o prendere accordi di pagamento nella tua lingua, chiama il numero 860-785-6651.

Khmer: ដើម្បីពិភាក្សាអំពីវិក្កយបត្ររបស់អ្នក ឬរៀបចំការទូទាត់ជាភាសារបស់អ្នក សូមទូរស័ព្ទទៅលេខ 860-785-6651.

Korean: 청구서 관련 문의 사항이 있거나 선호하시는 언어로 결제 일정을 조정하려면 860-785-6651번으로 전화하세요

Polish: Jeśli chcec omówić rachunek lub dokonać płatności w swoim języku, zadzwoń pod numer 860-785-6651.

Portuguese: Para discutir sua conta ou fazer acordos de pagamento em seu próprio idioma, ligue para 860-785-6651.

Russian: Если вы хотите обсудить счет или договориться об оплате на своем родном языке, позвоните по телефону 860-785-6651.

Vietnamese: Để thảo luận về hóa đơn của bạn hoặc lập thỏa thuận thanh toán bằng ngôn ngữ của bạn, vui lòng gọi số 860-785-6651.

Chinese: 如需讨论账单,或通过您所使用的语言安排付款,请致电 860-785-6651.

Your Rights and Protections Against Surprise Medical Bills


What is “balance billing” (sometimes called “surprise billing”)?

When you see a doctor or other health care provider, you may owe certain out-of-pocket costs, like a copayment, coinsurance, or deductible. You may have additional costs or have to pay the entire bill if you see a provider or visit a health care facility that isn’t in your health plan’s network.

“Out-of-network” means providers and facilities that haven’t signed a contract with your health plan to provide services. Out-of-network providers may be allowed to bill you for the difference between what your plan pays and the full amount charged for a service. This is called “balance billing.” This amount is likely more than in-network costs for the same service and might not count toward your plan’s deductible or annual out-of-pocket limit.

“Surprise billing” is an unexpected balance bill. This can happen when you can’t control who is involved in your care—like when you have an emergency or when you schedule a visit at an in- network facility but are unexpectedly treated by an out-of-network provider. Surprise medical bills could cost thousands of dollars depending on the procedure or service.

You’re protected from balance billing for:

 

Emergency services

If you have an emergency medical condition and get emergency services from an out-of- network provider or facility, the most they can bill you is your plan’s in-network cost-sharing amount (such as copayments, coinsurance, and deductibles). You can’t be balance billed for these emergency services. This includes services you may get after you’re in stable condition, unless you give written consent and give up your protections not to be balanced billed for these post-stabilization services.

Certain services at an in-network hospital or ambulatory surgical center

When you get services from an in-network hospital or ambulatory surgical center, certain providers there may be out-of-network. In these cases, the most those providers can bill you is your plan’s in-network cost-sharing amount. This applies to emergency medicine, anesthesia, pathology, radiology, laboratory, neonatology, assistant surgeon, hospitalist, or intensivist services. These providers can’t balance bill you and may not ask you to give up your protections not to be balance billed.

If you get other types of services at these in-network facilities, out-of-network providers can’t

balance bill you, unless you give written consent and give up your protections.

You’re never required to give up your protections from balance billing. You also aren’t required to get out-of-network care. You can choose a provider or facility in your plan’s network.

 

Under Connecticut state law, in certain circumstances when you receive services from an out-of-network provider at an in-network facility, you may be required to pay only the applicable co-insurance, copayment, deductible or other out-of-pocket expense that would be imposed for such health care services if such services were rendered by an in-network provider.

When balance billing isn’t allowed, you also have these protections:

 

  • You’re only responsible for paying your share of the cost (like the copayments, coinsurance, and deductible that you would pay if the provider or facility was in-network). Your health plan will pay any additional costs to out-of-network providers and facilities
  • Generally, your health plan must:
    • Cover emergency services without requiring you to get approval for services in advance (also known as “prior authorization”).
    • Cover emergency services by out-of-network
    • Base what you owe the provider or facility (cost-sharing) on what it would pay an in-network provider or facility and show that amount in your explanation of
    • Count any amount you pay for emergency services or out-of-network services toward your in-network deductible and out-of-pocket

If you think you’ve been wrongly billed you may contact the Connecticut Insurance Department’s Consumer Helpline at 800.203.3447 or 860.297.3900, or the Connecticut Office of the Attorney General’s Consumer Assistance Unit at 860.808.5420.

Visit www.hhs.gov for more information about your rights under federal law.