Patient Guide
Here’s what to expect
Prior to Surgery
- Expect a pre-operative phone call by one of our nurses 24-48 hours prior to your surgery date where you will be given an arrival time.
- The nurse will also review past medical history, medications, and allergies.
- Also expect a phone call from our financial department to discuss financial responsibility.
- If you have any questions or would like to reach out to anyone regarding your financial responsibility, please contact our billing department at 860.667.9542
Day of Surgery
- Allow approximately 1 ½ – 2 hours for your stay at the center.
- 1 hour is needed to prepare you for surgery.
- 45 minutes are needed to perform the surgery.
- 15 minutes will be spent in the post-op area.
- You will be offered a snack and beverage once in the recovery area.
Please be aware these times are estimated. Surgery can sometimes take longer than scheduled, which can result in delays.
Day After Surgery
- A follow up appointment with your Doctor at their office.
- A nurse from our facility (RHSC) will contact you by phone.
You will receive an email with a survey regarding your care at our facility. Your feedback is important to us and helps us to identify areas of improvement and also acknowledge staff and processes that are working well!
Policies and Procedures
Notice of Ownership
The partners listed below make up the partnership of Stamford ASC. An interest in the center enables them to have a voice in the administrative and medical policy of this healthcare institution. This involvement helps to ensure the finest quality surgical care for their patients.
You have the right to choose the provider of your healthcare services.
Thomas Beggins MD
Ronald Bezahler MD
Daniel Chin MD
Martin Edwards MD
Geoffrey Emerick MD
David Emmel MD
David Hill MD
Roger Luskind MD
Rajyalakshmi Mulukutla MD
Mary Gina Ratchford MD
Martin Seremet MD
Alan Solinsky MD
Scott Walter MD
Patient Rights & Responsibilities
As a state licensed outpatient surgery center and in accordance with State and Federal regulations, the Rocky Hill Surgery Center ensures all patients are properly informed on the following information, prior to their scheduled surgical procedure.
PATIENT RIGHTS
- Considerate, dignified, and respectful care in a safe, comfortable environment.
- Personal privacy and confidentiality.
- Be free from all forms of abuse or harassment.
- Know the names of health care providers and their role in your care.
- Treatment by compassionate, skilled, qualified health professionals.
- Be informed about and participate in your care and treatment plans.
- Make informed decisions.
- Timely information regarding facility policy that may limit its ability to implement a legally valid advance directive.
- Refuse treatment as allowed by laws.
- Be free from any act of discrimination or reprisal.
- Evaluation, service and/or referral as indicated by the urgency of the case.
- To be transferred to another facility when medically necessary with explanation concerning this need, its risks and alternatives, as well as acceptance by the institution of transfer in advance of such transfer.
- The right to consent or decline to participate in proposed research studies or human experimentation affecting care or treatment.
- Be free of all forms of abuse or harassment.
- Review and obtain copies of your medical records.
- Receive treatment in an environment that is sensitive to your beliefs, values and culture.
- Be informed about the care you will need after discharge.
- The right to know your physician may have ownership in the center.
- The right to file a verbal and/or written grievance as outlined in the Grievance Policy.
PATIENT RESPONSIBILITIES
- Give us complete information about your medical history, including any medications you may be taking.
- Tell us what you need. If you do not understand your care plan, ask questions.
- Be part of your care.
- To follow up on your doctor’s instruction, take medication when prescribed, to make follow-up appointments as directed, and ask questions concerning your own health care as necessary.
- To fully participate in decisions involving your own health care and to accept the consequences of these decisions if complications occur.
- If you are not satisfied with your care, please tell us how we can improve.
- Be considerate of the rights of other patients, families, and facility personnel.
- Give us any insurance information we need to help get your bill paid and fulfill financial obligations to the Center.
Discrimination Policy
The facility does not discriminate, exclude people, or treat them differently on the basis of race, color, national origin, age, disability, or sex.
The facility provides free aids and services for disabilities as follows:
- Qualified sign language interpreters
- Written information in other formats (large print, electronic formats, etc)
The Center provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
ATTENTION: Language assistance services, free of charge, are available to you. Call (888) 808-9008, PIN# 86987866.
ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al (888) 808-9008, PIN# 86987866.
ATENÇÃO: Se fala português, encontram-se disponíveis serviços linguísticos, grátis. Ligue para (888) 808-9008, PIN# 86987866.
Patients who believe that the facility has failed to provide these services may file a complaint with the either in person or
by mail, fax or email. (See Grievance Procedure)
Patients can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights.
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/
GRIEVANCE PROCEDURE
Please contact the following with any concerns or complaints related to your experience at the surgery center. Complaints are reviewed and acted upon as they are received.
Administrator:
Rocky Hill Surgery Center
1111 Cromwell Ave Bld #1
Rocky Hill, Ct. 06067
860-407-5080
The patient, family member, and visitor to the facility may contact the following if not satisfied with the outcome of their complaint:
Connecticut Department of Public Health
410 Capitol Avenue
Hartford, CT 06134-0308
1.800.509.7400
TTY 860.509.7179
Medicare Ombudsman
1-800-633-42273
www.medicare.gov/claims-and-appeals/index.html
AAAHC 847-853-6060
Advance Directives
The facility will always attempt to resuscitate a patient and transfer that patient to a hospital in the event their condition deteriorates. The center will make every reasonable attempt to obtain and file in the patient’s medical record copies of the following existing documents:
- Appointment of a Health Care Representative
- Living Will and Health Care Instructions
- Documentation of Anatomical Gift
- Conservator of the Person for My Future Incapacity.
If an emergency transfer did occur, all chart information would be copied and sent with the patient to the hospital, including the patient’s information regarding Advance Directives, if given to the facility by the patient on admission.
RHSC Notice of Privacy Practices
Medical Records Release Authorization